Since Isabelle Boutteville graduated as the Vatel Paris Valedictorian, twenty years have already gone by. For ten years she worked in many different departments: Banqueting, Sales and Special Events Management in prestigious hotels known throughout the entire world, including the Hotel de Crillon, the Four Seasons George V as well as the mythical Savoy Hotel in London.
Thanks to this vast and rich experience, in 2005 she was hired in the office of President of Excel Place, the leading certification organization for services on a national level, to assess and certify luxury hotels.Isabelle Boutteville tell us her Success Story and give us a few tips besides.
Why did you decide to go into the hospitality industry?
When I was younger, I was interested in languages and traveling, and as I had lived in Canada, working with different cultures also really interested me. So it was just natural that I was attracted to the hospitality industry, which included all of these aspects. My love of service-related jobs was confirmed as I continued my courses at Vatel.
Do you have any particular memory of your Vatel days that you’d like to share?
The choice of hotels where I was to do my internships was a very strategic one. You could even say that they are the deciding factor in how we begin our professional lives. I personally wanted to work in luxury hotels. In particular, I remember that for a very short instant, I wanted to look for an internship on a beautiful tropical island before boarding the Eurostar with my resumes to find a mission in a London palace. That was a good decision too, because thanks to my first internship in Versailles at the Trianon Palace, I was hired at Claridge’s in London, and then at the prestigious Hotel de Crillon.
These first experiences really impacted my career as the choice of the hotels and positions that I had made me even more detail oriented, and ready to ‘go the extra mile.’* This attitude then took off crescendo, on a daily basis, at Excel Place.
You graduated in 1996 as the Valedictorian from Vatel Paris. Could you tell us where you worked after that and in which departments?
The very prestigious hotels where I did my internships, (Trianon Palace, Hotel de Crillon and Claridge’s London) really opened doors for me. Because of them, I was able to continue my career in internationally known hotels such as the Four Seasons Hotel George V Palace in Paris and the oy in London. My daily work in these hotels made me see the importance of each and every detail.
I discovered the Sales and Banqueting departments in the Crillon. And then I was responsible for organizing the end-of-the-year special events in the Savoy, in London. I then was transferred to the Reservations Department in the Savoy and Four Seasons George V. Then I went back to what I had always loved the most, special events organization in the amazing banquet and conference rooms in this Parisian palace, ranked the best hotel in the world.
These ten years went by at lightning speed and allowed me to be in direct contact with our guests, to work in many different departments, to be aware of all the hidden hustle and bustle behind the scenes in the kitchens.
And 20 years after I enrolled in Vatel, I’m now celebrating my tenth anniversary of Excel Place, the specialist in quality assessment. Now I’m serving other professionals who love this great industry that we work in.
Excel Palace is ten years old. Can you give us ten qualities that you see as essential for each and every Vatelien?
When you’re working, especially in a service related industry, there are several key qualities that you must have to become a part of the team and love your job:
* Many consulting cabinets promote going the “extra mile” which means doing much more than is expected of you as well as self-transcendence and pushing yourself to the limits. This concept is well known by athletes and can easily be applied to businesses.
Given this difficult situation that we are currently facing, we are proud to announce that we are welcoming our October batch students this Monday, 26th for another year of engaging learning opportunities.Read more
RED RIBBON WEEKRead more
It is with great joy that we welcome our students back to Vatel schools. Of course, the virus is still around and so. we must all – cheerfully - respect the health measures put in place in our schools and training restaurants and hotels.Read more
Reconnect with nature and learn beyond the four walls of their classrooms!Read more
In line with our social commitment ‘Education for all’, we had provided training sessionsRead more
We were honored to welcome His Excellency the Ambassador of France Emmanuel CohetRead more
Despite the tough times prevailing the hotels in Mauritius, their hospitality remains promisingRead more
During the second half of March, Vatel Maurice organized a photography competition.Read more
The April intake has been postponed for three weeks behind the start date, originally planned for April 6. On April 27, 2020, more than 150 students took the path of their keyboard and screensRead more
Since the advent of Covid19 the world has changed and our industry has suffered the worst crisis it has had, since modern tourism has existed.Read more
The Covid-19 pandemic has greatly impacted the tourism industry. Vatel Group has decided to provide hotels and restaurants with free access to its online platform of training modules, Vatel E-learning.Read more
CORONAVIRUS – Note d’information N°7Read more
LET'S STAY CONNECTED, UNITED AND SAFERead more
CORONAVIRUS – Note d’information N°4Read more
CORONAVIRUS – Note d’information N°3Read more
The hospitality and tourism industry puts people in touch with an ever-increasing and constantly changing world, making it the only one of its kind.
Read our mission.
Serving others is a priceless quality in the hospitality industry, but not just there. Students with a degree in hotel management are attractive to employers: their qualities make them champions in all types of professions.Read more
The 26th Eurhodip conference took place in Istanbul from October 16 though 20th, with the theme “Together, let’s build bridges.” Roughly a hundred participants from 25 countries and 35 schools attended this event.Read more
LE GRAND BOND DU TOURISME EN AFRIQUE QUELLES OPPORTUNITÉS POUR MAURICE L’Ile Maurice a réussi à se positionner comme une destination touristique reconnue internationalement Pourtant elle accueille relativement peu de touristes en provenance du coRead more
With schools throughout the world, nearly four decades of development, the art of hospitality raised to its highest level... And at the heart of the curriculum that made the group’s world recognition: the professors, heralds of Vatel pedagogy.Read more
L’ « Option Croisière » comprend 2 types d’enseignements : les enseignements « obligatoires et légaux » et les enseignements « généraux. »Read more
You are a passionate hospitality professional looking to a rewarding future? Join our flexible MBA program to add value to your net worth. Get connected with our pool of experienced lecturers. Extend your network by becoming a Vatel Alumni.Read more
Senior F&B Instructor at Vatel Bangkok, Isabelle Ferchaud is also the Vatel application restaurant Manager.Read more
Dans le cadre de son expansion locale et régionale, Vatel Hotel & Tourism Business school recrute des enseignants qualifiés pour intervenir au niveau Bachelor et MBA.Read more
Each year our Group School directors, getting together for the Vatel International Convention, use today’s experiences to continue to invent tomorrow’s schools for our future hospitality professionals.Read more
Vatel cultivates the qualities required to be a good professional in the hospitality industry: being fluent in foreign languages, knowing how to work with other cultures... Hoteliers are attracted by Vatel students’ resumes, as Vateliens can tell us.Read more
François Perraud feels both a hotelier and a financial controller, an expertise that he likes to pass on to Vatel students.Read more
Jeremie de Fombelle has always loved resorts and has seen many of them, before coming to Mauritius. And this is where he really fell in love! But economic competition is stiff. How can you stand out, if not by the quality of your management?Read more
A professor of marketing, corporate promotion and negotiation, Sophie Lot loves adult education and teaches at Vatel Switzerland.Read more
Thanatat Boonpeng: a young Vatel graduate at Siam Kempinski Hotel Bangkok.Read more
Every day, Vatel students and instructors prepare for class, study, and fan the flames of their curiosity, thanks to the cutting-edge digital library provided by the ScholarVox platform. Come right this way for digital access to knowledge!Read more
An MBA specializing in ecotourism opens in Madagascar. This island has all it takes to materialize this demanding approach of responsible and innovative tourism.Read more
New ideas, enthusiasm, the desire to embrace a gourmet universe: Jerome Ferrer’s story has all the ingredients that inspire the best “success stories” to strategy professors!Read more
The hospitality and tourism industries are particularly concerned by sustainable development. And what if Vatel alumni played a key part in this transition towards more environmentally friendly hotel management?Read more
Travel broadens the mind, as the old saying goes. It also leads to unconventional restaurants. Let’s meet two Vateliens who founded Le Kaya Restaurant in Tignes.Read more
Besides having a Bachelor or an MBA Vatel, what does being a Vatelien mean?Read more
Throughout their entire careers, Vatel alumni remain in touch with their schools. This is also true for Kevin Tessieux, who has never forgotten that he was also once a student, and who now shares this knowledge with students today.Read more
Chahrazade Baroudi, a Vatelien since 2013, describes her job as Marketing and Communication Manager in IDAM, Alain Ducasse’s restaurant on the top floor of the Doha Museum of Islamic Art, in Qatar.Read more
Future hospitality professionals, welcome to Vatel’s 100% management simulation serious game! For an entire week and on three continents, MBA students met the challenge of managing a 4-star hotel and a resort in the Indian Ocean. The winners are...Read more
Who is Gaelle Garnier, the new manager of the network of 35,000 Vatel alumni throughout the world? Let’s meet a Vatelien who works with Vateliens!Read more
The 25th Eurhodip conference, which Vatel took part in, took place in Croatia. Targeting responsible tourism, this conference allowed participants to have more information on opening higher education courses in the field of sustainable development.Read more
Designed to address the needs of the global hospitality industry, the Marco Polo program strengthens the international profile Vatel students have and has just received the prestigious Best Innovation in an Educational Program Award.Read more
Graduated in 2011, Alexis Bouche began his career in England. Six years later, he returned to France and is now the Sales Manager of the 5-star hotel, Villa Maïa.Read more
Nearly 40 years old, and now 50 campuses in 32 different countries: Vatel Group opened its first school in Paris and is continuing to grow and duplicate its innovative educational concept in schools abroad.Read more
Trained at Vatel Nimes ten years ago, Chloe Wu has a brilliant career in China. She no longer works in the hospitality industry, but has not forgotten her passion of hospitality and service...Read more
The Vatel International Research Center in Hotel and Tourism Managementhas just published the 10th edition of its Journal, which targets research and reflections on changes taking place in the hospitality and tourism industries.Read more
Curiosity, humility, team spirit... A Vatelien shares his commitment to values his school transmitted to him.
The same international spirit that students have Vatel and 4 students in nursing undertake a humanitarian project in Madagascar.Read more
A traveler - salesman - ambassador, Marco Polo introduced Asia, at that time nearly unknown, to Europe. This inspirational fate has given its name to Vatel’s international exchange program, where students can study at another Vatel campus for a year.Read more
The most senior representatives in the international hospitality industry give Vatel the Best School Hospitality Award. An entire profession thus acclaims them.Read more
Learning the skills needed to be a manager, quick employability, international careers... Vatel, the passport that gets you hired. See the video.Read more